I went in to get suckie fish (plucsim) for my 20 gallon tank and would not sell me one cuz I didn't have a 50 gallon tank so I wasn't to happy
I get my dog food there all the time, well today they told me different things about my free dog food program. Then yesterday someone told me something different. The staff should all be on the same page on what's going on. I wasnt to happy so i will be shopping elsewhere. Plus they were not to pleasant and helpful.
Gotten better staffed over the years. Never had a problem with sick pets other than one when they staff wasn't any good.
I purchased 2 parakeets here and was recommended by a friend who bought a bird here and they gave it a full check up and even recommended products to her. However, I did not receive the same experience. They sold me a sick bird (with mites) did not recommend what food they used when I asked he just pointed food is over there. 3 days after having the bird was when I discovered it had mites. I called and asked if I could return it and they said they have a spray I can use to get rid of the mites (they sold me a bottle used for small animals rabbits, guinea pigs, etc. A higher dosage then the bird mite spray) No instructions on birds and they told me to just spray the animal and walked off. I looked online for more details because both times they seemed too busy to help me out. I called again when the bird started acting funny (after 2 treatments of the spray) and they said it's not their fault and it had a stroke unrelated to the events and to take it to a vet and they can give me 50% off another parakeet. And after I called the first time about the mites they told me they got rid of a huge batch of them because most of them had mites. I'm really disappointed in the customer service. I asked if I could return the birds and they told me to use the spray and then they don't even give me thorough instructions and I'm questioning if they even gave me the proper spray (formulated for small animals, not small birds) since the chemicals are double the bird formulated spray. I would not recommend them for new pet owners or trust them with (product) information about my other pets.
The animals are clean and friendly. You can tell the workers take care of them.
Petz Place is a US Pet Store based in New Philadelphia, Ohio. Petz Place is located at 118 Commercial Ave SW, New Philadelphia, OH 44663, USA.
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